Privacy Policy for Laurentian Lux Wash
Laurentian Lux Wash ("we", "our", or "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site, which showcases our premium car washes, detailing services, interior cleaning, exterior protection, and hand waxing, and allows for online booking.
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Data: This includes information you voluntarily provide to us when you make an online booking, sign up for our services, or contact us. This may include your name, email address, phone number, vehicle details (make, model, license plate, if provided for service purposes), and payment information (processed securely by third-party payment processors, we do not store full payment card details).
- Traffic Data: We automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how our platform is used and improve its functionality.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
The information we collect is used to:
- Provide and maintain our services, including processing your car wash and detailing bookings.
- Communicate with you regarding your bookings, appointments, and service-related updates.
- Improve and personalize your experience on our site and with our services.
- Analyse site usage and trends to enhance the functionality and offerings of our platform.
- Process transactions and send you related information, including confirmations and invoices.
- Comply with legal obligations and resolve any disputes.
3. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party companies and individuals who perform services on our behalf (e.g., payment processing, website hosting, analytics). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
The security of your data is important to us. We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Data Protection Rights under GDPR
If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
6. Links to Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Laurentian Lux Wash
The Chase
London, London, City of
SW4 0NH
United Kingdom